Service FAQs
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Service FAQs
PRODUCTS FAQ

Service FAQs

Do you offer customization services?

We provide customization services, including logo printing, packaging design, and size specifications tailored to meet the specific needs of our customers. Please contact our customer service team for more details.

How do you ensure product quality?

We have a strict quality control process in place, from the selection of raw materials to every stage of production, ensuring that each product meets the highest standards. Additionally, we conduct regular sampling and testing to maintain product consistency and reliability.

What is your production capacity?

We have advanced production equipment and technology, enabling us to efficiently manufacture large quantities of wooden tableware. We can adjust our production schedule based on customer demands to ensure timely delivery of bulk orders.

What is your delivery time?

Standard orders typically require 10-15 business days for production, depending on the order size and customization requirements. We will confirm the delivery time with you after the order is placed and do our best to meet your deadlines.

Can your products be exported?

Yes, our wooden tableware complies with import and export regulations in various countries and regions, including the U.S., Europe, and more. We have extensive experience in international trade, ensuring smooth customs clearance and compliance.

What should I do if there is a quality issue with the product?

If there are any quality issues with the products you receive, please contact us promptly. We provide comprehensive after-sales service and are committed to offering replacements or refunds within reasonable limits to ensure your satisfaction.

Do you support long-term cooperation and wholesale?

Yes, we welcome long-term cooperation with wholesalers, retailers, and food service businesses. We offer flexible pricing and supply chain solutions for bulk purchases to ensure stable, long-term partnerships.

How do you ensure the sustainability of your supply chain?

We are committed to using wood sourced from certified sustainable forests, and we employ energy-efficient, low-pollution production techniques. We also work closely with other parts of the supply chain to ensure that every step is eco-friendly and sustainable.

What payment methods do you support?

We accept a variety of payment methods, including bank transfers, credit cards, and other international payment options. Please consult with our sales team for specific details.

Do you have a minimum order quantity requirement?

Depending on the product type and customization needs, we generally have a minimum order quantity. Please contact our sales representatives for detailed requirements and pricing information.